Privacy policy

🔐 LIGHTVEX — PRIVACY POLICY (PRO / USA + EU)

Last Updated: [Insert Date]

LIGHTVEX (“we”, “our”, “us”) operates this website and online store, including all related content, features, tools, products, and services (the “Services”) to provide you with a premium and secure shopping experience.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with LIGHTVEX, we may collect the following categories of information:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Order & Payment Information

  • Payment method and confirmation

  • Transaction details

  • Billing and shipping details

Note: Payment information is processed securely by our payment providers. LIGHTVEX does not store full credit or debit card numbers.

Account Information

  • Username and password

  • Preferences and settings

Usage & Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Pages viewed and interactions with the Services

Communications

  • Messages sent to our support team

  • Reviews, feedback, and inquiries

2. How We Collect Information

We collect information through:

  • Direct interactions (placing orders, creating accounts, contacting support)

  • Automatic technologies (cookies, pixels, and similar tracking tools)

  • Service providers (payments, shipping, analytics, marketing platforms)

  • Third-party partners (advertising and platform integrations)

3. How We Use Your Information

We use your information to:

Provide and Improve Services

  • Process orders and payments

  • Ship products and manage returns

  • Maintain your account

  • Personalize your shopping experience

Marketing & Advertising

  • Send promotional emails and offers (you can unsubscribe anytime)

  • Show personalized ads across platforms

Security & Fraud Prevention

  • Protect transactions

  • Detect unauthorized or illegal activity

  • Maintain platform integrity

Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests and legal processes

4. How We Share Your Information

We may share your information with:

  • Shopify, which hosts our store and infrastructure

  • Payment providers (Stripe, PayPal, or others)

  • Shipping and fulfillment partners

  • Marketing and analytics platforms

  • Legal authorities, when required by law

We do not sell your personal data.

5. Shopify Platform

Our store is hosted by Shopify Inc. Shopify processes data on our behalf to provide and improve the Services. This may involve transferring your data to servers located outside your country of residence.

For more information, please review Shopify’s Privacy Policy:
https://privacy.shopify.com

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality

  • Analyze traffic

  • Deliver personalized advertising

You can manage cookie preferences through your browser settings.

7. Your Rights (USA & Europe)

If You Are in the United States (CCPA/CPRA)

You may have the right to:

  • Request access to your personal data

  • Request deletion of your personal data

  • Opt out of data sharing for targeted advertising

If You Are in the European Union / EEA (GDPR)

You may have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact us at:
📧 support@lightvex.com

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain legal compliance

  • Resolve disputes

  • Enforce agreements

9. Data Security

We implement reasonable technical and organizational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

LIGHTVEX does not knowingly collect or process personal data from individuals under the age of 16.

11. International Transfers

Your information may be transferred and processed outside your country, including in the United States and the European Union. When required, we use legally approved safeguards such as Standard Contractual Clauses (SCCs).

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date.

14. Contact Information

For any privacy-related questions or requests, contact:

LIGHTVEX Support
📧 support@lightvex.com